MSP Secrets Revealed
101 gems of inspiration, stories & practical advice for managed service provider owners
About the Book
A collection of 101 short pieces of advice and stories, drawn from the author's decade of work with IT support and MSP companies and from the experiences of about 85 contributors. Topics include marketing, sales and lead generation, customer service attitude, team management and staff retention, and operational habits.
The format suits an MSP owner who prefers short entries to a single argument. It can be read in any order, a section at a time, and works as a source of ideas about client service and running a team rather than as a step-by-step system.