Run a Better MSP.
Free Resourcesfor MSPs
Guides, templates, calculators and scripts for running an MSP. Find help with pricing, service delivery, hiring and the work that comes with owning the business.
How Can We Help You Today?
Improve profitability
Pricing, margins, billing and collections.Improve operations
Ticket flow, dispatch, docs and onboarding.Win more clients
Positioning, outreach, proposals and QBRs.Improve security
Choosing the stack, hardening and backup.Build my team
Hiring, pay, training and keeping techs.Grow my MSP
New services, verticals and partnerships.Buy or sell an MSP
Valuation, diligence, deals and earn-outs.MSP Templates
Price increase letter, onboarding template, SOP template.Scripts
PowerShell scripts with code and usage notes.
Featured Template
MSP Key & Secret Rotation Inventory
Every key, token, password and certificate your MSP holds, on one sheet: where it lives, who rotates it, and how many tested minutes it takes.
- 4 pages
- Template
- Free with an account
Free with an account. Enter your email to get the file; you will also get the weekly email and can unsubscribe any time.
Pick Your Stage
Find guidance for starting out, building a team or managing a larger MSP.
Starting an MSP
Your offer, pricing, contracts and first clients.
- Decide what you sell and to whom
- Set the price before the first client
- Agree the service terms
Under $5M
Hiring, dispatch and handing over technical work.
- Hire the first tech
- Put dispatch on a board
- Get yourself off the tools
$5M to $10M
Management roles, documented processes and service margins.
- Add a layer of management
- Write the process down
- Measure the desk on the right numbers
$10M+
Leadership, planning, succession and sale preparation.
- Review business performance
- Develop the management team
- Decide the growth model
Latest From MSP Outpost
Replacing Shared Admin Accounts
A shared admin login touches every client tenant your MSP manages and shows nobody who used it. Why it belongs first on the list, and why the fix is removal.
MSP Owner Dependency: Cost the Work You Still Carry
Work out MSP owner dependency: swap your pay for a fair salary, log the work you still do, and price only the tasks nobody else covers yet.
SaaS Price Increases: Calculate the Cost to Your MSP
Work out SaaS price increases from the vendor quote and what you're billed for, then see what the extra tool cost does to your MSP's margin.
M365 Multi Tenant Management Starts With a Reliable Register
Run M365 multi tenant management from a checked tenant list, a name on every job, and a change log, so your MSP knows what it looks after.
Vendor Watch
Track vendor price changes, contract terms and product retirements, with sources and the details to review.
| Date | Vendor | Type | What changed | Source | What to do |
|---|---|---|---|---|---|
 | Outage | On October 30, ConnectWise posted on its status page that it was investigating an issue making some Replibit Vaults on x360Recover unavailable or unreachable. It identified the cause and, by October 31, marked the incident resolved with vaults restored and service operating normally. You might check whether any of your clients were affected in that window. | ConnectWise status pagestatus.connectwise.com | ||
 | Outage | Kaseya marked an incident critical on its status page: a Datto RMM v15.2.0 device filter issue affected Pinotage (EU1). It was resolved after 78 hours 22 minutes. If you use that instance, check whether any of your clients were affected in that window. | Kaseya status pagestatus.kaseya.com | ||
 | Price | Huntress changed the prices listed on its pricing page. It removed example pricing for 100 endpoints, identities, learners, and sources, and now lists amounts including $3.40/month, $3.60/month, $1.75/month, $3.50/month, and $7.99/month against items such as custom incident reporting, easy onboarding, extended retention, and SOC-managed EDR technology. If you use Huntress, check which of your bundles and quotes include these. | Huntress pricing pagehuntress.com | What to do → | |
| Security | ConnectWise shut off Cloud Backup application access after identifying unauthorized access to application credentials, formerly SkyKick, interrupting backup services for partners and their clients until further notice. If you run Cloud Backup, check whether your backups are affected and read the advisory. | ConnectWise status pagestatus.connectwise.com |
Upcoming Events
Meetups, trade shows and vendor events.
The Library
Download templates and scripts, or use a calculator with your own figures. Files are free after you enter your email.
Where Does Your MSP Stand?
Answer eight questions about how you run your MSP. Get a score out of 100 and areas to review.
About two minutes. No account needed.
Choosing a Stack?
Compare MSP software by function and use case, and check recent changes from the vendors you use.
Community
Find MSP jobs, industry events and places to meet other owners and technical teams.
About Us
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