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MSPOutpost — free resources for MSPs

Free, comprehensive resources for the people who run MSPs. Templates, playbooks, calculators, and frameworks built by MSPs.

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About MSPOutpost

MSPOutpost is a free resource platform for MSPs — practical templates, scripts, calculators, guides, and tool comparisons.

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Accessibility Statement

MSPOutpost’s accessibility statement: the WCAG 2.1 AA standard we build to, the assistive technology we test with, and how to report a barrier.

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Q&A

Do I need a SOC for my MSP?

You need the security-monitoring function; you almost certainly should not build the team yourself. A security operations centre means someone watching security telemetry and acting on it continuously, and the continuous part is what makes

Q&A

How do MSPs price their services?

Most MSPs price on a recurring per-user or per-device basis, sometimes in tiers, with project work and hardware billed separately.

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How does HIPAA apply to MSPs?

It applies to you directly. Providing IT services to an organisation that holds patient information makes you a business associate, which means a signed agreement before you touch anything, security controls you can evidence, and a breach p

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How long should a sales cycle take?

Long enough for the buyer to make the decision and no longer. Small owner-decided deals move in weeks; deals with several stakeholders, a procurement process or a competitive bid move in months. What matters is not the length but whether it

Q&A

How much should an L1 technician make?

Enough that they stay, and structured so that getting better is worth their while. The figure is set by your local market rather than by any benchmark, but the shape of the package — and what it costs you when it is wrong — is not local at

Q&A

PSA vs RMM: what is the difference?

RMM is how you do the work; PSA is how you run the business. RMM monitors and manages client machines — alerting, patching, scripting, remote access. PSA handles tickets, time, contracts, billing and reporting.

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What does NOC mean?

NOC stands for network operations centre — the function that watches infrastructure for faults and performance problems and responds to what the monitoring reports.

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What gross margin should I target?

Higher on the labour you deliver than on the hardware and licences you resell, and high enough that overhead and profit both fit underneath. The number that matters is yours, and most providers who feel squeezed find the problem is what the

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What is a QBR, and why does it matter?

A quarterly business review is a scheduled meeting where an MSP and a client step out of day-to-day support to review how the service is going, discuss where the client's business is heading, and agree the technology work that follows.

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What is an MSP?

A managed service provider is a company that takes ongoing responsibility for another business's IT — monitoring it, maintaining it, securing it and supporting its users — for a recurring fee rather than by the hour.

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What is co-managed IT?

Co-managed IT is an arrangement where an MSP works alongside a client's internal IT staff instead of replacing them, with responsibilities divided by written agreement.

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When should I hire a vCIO?

Hire a vCIO when strategy conversations are being lost because nobody has the time or the standing to have them — usually the point where the owner is still the one attending every client planning meeting and can no longer keep up.

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Article

Shared admin accounts are the first thing to remove

It ranks below MFA and EDR on every list because no prospect asks about it. The fix is not a policy memo — it is removing the account.

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