HR & Recruiting
A bad hire costs months, and a good tech can leave for a little more money. Write the role, run fair interviews, onboard well and learn why techs leave.
- Write job descriptions and scorecards for every MSP role.
- Onboard new hires so they are useful in weeks, not months.
- Set pay, reviews and career paths that give people a reason to stay.
The Problems This Job Actually Has
Job descriptions written in a hurry
The role, the pay line and the scorecard, ready before the advert.
Onboarding that is shadowing
The first ninety days, week by week, with a checkpoint each.
Why techs leave, heard too late
The reasons in their own words, and the ones a manager can change.
Comp plans nobody can explain
A plan a tech can read and predict.
Featured Template
Price Increase Letter
You know your rates are too low. The hard part is the letter. This one says the number, the date and the reason on one page, with the rules for when to send it.
- 2 pages
- Template
- Free with an account
What Is New
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You sign a new client, hand onboarding to your most reliable tech, and a week later you're untangling a mess: users are calling in because they don't know the…
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Picture a client who sends a flood of easy requests. Password resets, printer jams, "my Outlook is slow."
The One Sentence That Tells a Prospect Exactly What Your MSP Does
You're at a chamber mixer and someone asks what your MSP does. You launch into the list: IT, security, cloud, help desk, backup, maybe some cabling.