People & Hiring
A good tech can leave for a little more money, and replacing them takes months. Hire the right people, pay them fairly, train them fast and keep them longer.
- Hire with job descriptions and interview scorecards for each role.
- Set pay bands and career paths techs can see and plan around.
- Learn why techs leave, and what the MSPs that keep them do instead.
Your Next Tech Starts in 90 Days. Here's the Plan You Write This Week.
You've hired the tech. The start date is set. And you have no written plan, which means they'll spend their first week following you around while you're…
Find Your Problem
Six parts of building the team behind the desk. Start with the one that cost you your last tech.
Hiring and Job Descriptions
The role written down before the advert, and the scorecard that hires against it.
1 resourcePay and Comp Plans
What roles pay, how a comp plan works, and what happens at review time.
1 resourceOnboarding and Training
The first ninety days, and the desk they join.
1 resourceRetention and Why Techs Leave
The reasons in their own words, and the ones a manager can change.
1 resourceManaging the Desk
One-to-ones, standards, and the conversation about a missed one.
2 resourcesCareers and Progression
Tier one to tier two to team lead, and what actually changes.
1 resourceLatest Articles in People
All Articles →Your Next Tech Starts in 90 Days. Here's the Plan You Write This Week.
You've hired the tech. The start date is set. And you have no written plan, which means they'll spend their first week following you around while you're…
The $52K Raise Request That Ended in a Farewell, and the Band That Would Have Kept It
Picture a Thursday. Your best T1, two years in, asks for a bump from 48k to 52k. You say no, or you stall, and by Friday they've updated their resume.
Catch Desk Problems Before the Client Does: One-to-Ones, Checklists, and a Same-Week Flag
You find out about a missed verification step on a password reset the same way you find out about most things: a client calls, annoyed, and asks why their…