The E-Myth Revisited
Why Most Small Businesses Don't Work and What to Do About It
About the Book
A general small business book about why many small businesses struggle. It separates the entrepreneur, the manager and the technician within one owner, follows a business through infancy, adolescence and maturity, and argues for working on the business rather than in it by building systems that others can follow.
MSP owners tend to start as technicians, so they use it to look at how much of the company still runs through them. It suits an owner who is still the senior engineer and escalation point, and who wants a way to think about documenting how the work is done so the business can function without them.