OnPage Incident Alert Management
Escalate critical service alerts to the right on-call technician
About OnPage Incident Alert Management
OnPage routes urgent alerts from monitoring and ticketing tools to on-call responders using schedules, escalation rules and persistent mobile notifications. MSP teams can communicate securely during incidents, update customers through mass notifications and review incident response activity.
Key Features
- Route alerts using on-call schedules and escalation policies
- Escalate unacknowledged incidents to backup responders
- Send persistent notifications to mobile devices
- Coordinate response with secure two-way messaging
- Review alert volumes and response activity in reports
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