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Support Fusion

Sync service tickets and customer records between ITSM and PSA tools.

About Support Fusion

Support Fusion provides managed integrations that synchronize tickets and customer data between Autotask and other service management platforms. Teams configure field and comment mapping for the chosen system pair, keeping both service records aligned.

Key Features

  • Synchronizes tickets between Autotask and external ITSM platforms
  • Maps ticket fields and comments between systems
  • Supports customer record synchronization for selected pairs
  • Offers configurable synchronization intervals

Buyer Guide

Integrations

Integration
Autotask
Freshservice
Jira Service Management
ManageEngine ServiceDesk Plus
ServiceNow IT Service Management

Resources

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