The Best NOC and Service Desk Operations Book Ever! For Managed Services
By Erick Simpson.
About the Book
The Best NOC and Service Desk Operations Book Ever! For Managed Services addresses the two operational functions at the center of an MSP: monitoring through a network operations center, and the service desk that handles requests. It runs 476 pages and was published in 2009 by Intelligent Enterprise.
The author is a co-founder of MSP University and has written several books on managed services practice. An MSP owner can read it to compare how work is routed between monitoring and the help desk, and who owns each step. The book dates from 2009, so tooling references are old, while the staffing and process questions remain recognizable.
About the Author
| Author | Open |
|---|---|
 Erick SimpsonCo-founder of MSP University, creator of the MSP Mastered methodology, author of The Guide to a Successful Managed Services Practice. |
More by Erick Simpson
| Title | Type | Open |
|---|---|---|
 The Guide to a Successful Managed Services PracticeIntelligent Enterprise, 2006 · 320 pages | Book | |
 The Best I.T. Sales & Marketing Book EverIntelligent Enterprise, 2007 · 464 pages | Book | |
 The Best I.T. Service Delivery Book Ever!Intelligent Enterprise, 2008 · 568 pages | Book | |
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