The Guide to a Successful Managed Services Practice

An early handbook for moving a small business IT provider to an annuity-based managed services model. It covers evaluating existing clients and calculating what each is worth per month and year, three core managed services deliverables, a managed services sales process, pricing for profit, what to do after a client signs, and ideas about recurring revenue. It includes about thirty downloadable forms and tools and four presentation decks.

It suits an MSP owner who wants to see the transition as a sequence of business steps from client analysis through sale. It is from 2006, so it reads as a foundation text rather than a current tooling guide.