CloudRadial

Branded client portal for tickets, service information and account engagement.

About CloudRadial

CloudRadial Unified Client Portal gives MSP clients a branded place to submit and track requests, review reports and invoices, browse knowledge and training resources, and see account information. Requests flow into supported PSA workflows, while configurable forms, approvals, client planning and service catalogs help MSPs structure common interactions.

Key Features

Branded portal configured for each client
Ticket requests and status visibility tied to the PSA
Knowledge base, reports, invoices and service catalog
Configurable request forms with approval workflows
Client planning and QBR reporting tools

Buyer Guide

MSP Capabilities

The branded portal exposes ticket status, request history, approvals, CSAT, project progress, client reporting and IT roadmaps; live chat is optional while chat-to-ticket intake is included.
Client onboarding can collect structured, approved information and trigger workflows; customizable compliance checks score client environments against configurable controls.

Supported Environments

Clients can access the portal in a browser, embedded in Microsoft Teams, or through a branded desktop app; the service is hosted on Azure with location-appropriate data storage.