Document360

Document360 provides a structured workspace to create and publish public, private or mixed knowledge bases for customers and internal teams. Writers can organize articles in workspaces, collaborate through review workflows, track version history and analyze reader searches; readers can use AI search, an AI chatbot and interactive decision trees to find answers.

• Create public, private or mixed knowledge bases
• Organize documentation into separate workspaces and categories
• Use editorial workflows, collaborative editing and version history
• Review search, article and reader analytics
• Offer AI search, chatbot and interactive decision trees
• Embed knowledge-base content in websites and applications

See Pricing

Last researched October 1, 2026