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Pay and Comp Plans

What roles pay, how a comp plan works, and what happens at review time.

  • Set a pay band for each role on the desk.
  • Explain the comp plan so a tech can work out their own pay.
  • Run review time on a schedule, with the numbers ready beforehand.
A technician points at a salary range table on her monitor while a manager leans in over her shoulder.

The $52K Raise Request That Ended in a Farewell, and the Band That Would Have Kept It

Picture a Thursday. Your best T1, two years in, asks for a bump from 48k to 52k. You say no, or you stall, and by Friday they've updated their resume.

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