Aiva IQ
Use AI voice assistants to capture calls and create service tickets.
About Aiva IQ
Aiva IQ lets MSPs create voice assistants for their teams and clients. Assistants can answer calls, gather caller details, create tickets, consult a configured knowledge base, identify callers, and notify on-call technicians.
Key Features
- Creates tickets from inbound calls
- Answers questions using an organization knowledge base
- Supports English and French conversations
- Sends ticket summaries to on-call technicians
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