DeskDay
PSA and ticketing platform for MSP service desks.
About DeskDay
DeskDay combines a chat-based service desk with ticket workflows, time tracking, billing, project management, and reporting. End users can submit requests through Microsoft Teams, mobile, email, web, and desktop channels.
Key Features
- Routes requests from chat, email, web, mobile, and desktop into one service desk queue
- Combines ticketing, project management, time tracking, and billing
- Automates service desk workflows
- Provides a customer portal and technician copilot
Buyer Guide
MSP Capabilities
- The PSA combines service desk, ticket automation, time tracking, billing, contracts, projects and reporting for MSP operations.
Pricing and Purchasing
- DeskDay offers a free trial and says its service uses month-to-month terms.
Onboarding and Support
- DeskDay describes a setup flow intended to bring teams online in under 30 minutes.
Integrations
| Integration | Open |
|---|---|
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