Cooper Copilot for Autotask PSA
AI assistance in Autotask that helps technicians review, triage, and communicate about tickets.
About Cooper Copilot for Autotask PSA
Cooper Copilot adds AI features to Autotask PSA ticket workflows. Smart Ticket Triage identifies missing ticket details, suggests improvements, and links related historical tickets, while other Cooper Copilot features summarize ticket threads and resolutions and help technicians draft clearer customer communications.
Key Features
- Identifies missing details in tickets and suggests improvements
- Links related historical tickets for technician context
- Summarizes ticket threads and resolution activity
- Helps technicians draft end-user communications
Buyer Guide
MSP Capabilities
- Smart Ticket Triage checks tickets for missing details, suggests improvements and identifies related historical tickets so technicians can start with stronger context.
Supported Environments
- Cooper Copilot adds generative AI assistance to Autotask PSA, including workflows introduced in the 2025.4 release.
Resources
Sources (1)
Last researched
What Operators Say
Vendor Watch for Kaseya
1 Dec 2025
KaseyaDatto RMM, Autotask, SaaS ProtectionTERMSHigh Watermark billing ended for Datto RMM, SaaS Protection and Autotask from the 1 December 2025 invoice. Billing is now the Committed Minimum Quantity or the calculated license usage, whichever is higher, and the 10% overage buffer is gone. The rest of the Kaseya portfolio was due to follow by 30 June 2026. Audit committed quantities against real endpoint counts before renewal.What to Do
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