DaemonLayer
Automate Autotask ticket triage and common service requests.
About DaemonLayer
DaemonLayer connects to Autotask and can process requests from selected queues or monitored mailboxes. It classifies and routes tickets, runs configured workflows for common account and Microsoft 365 tasks, and writes results and time entries back to the PSA, with approval gates for sensitive actions.
Key Features
- Reads selected Autotask queues or monitored request mailboxes
- Classifies, prioritizes, and routes incoming tickets
- Automates selected account and Microsoft 365 workflows
- Writes results and time entries back to Autotask
- Supports approval gates for sensitive actions
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Integrations
| Integration | Open |
|---|---|
 Autotask |
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