MSP Process
AI intake, verification and ticket workflows across client channels
About MSP Process
MSP Process connects voice, messaging, portal, email and chat intake to a PSA such as Autotask. AI tools can answer routine requests, verify users, classify tickets and route work, then write summaries, notes and time entries back to the service record.
Key Features
- Capture requests from voice, Teams, SMS, email, portals and chat
- Verify users with configured identity checks
- Classify and route incoming tickets
- Record summaries, notes and time entries in the PSA
- Use AI voice and chat tools for routine request intake
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Integrations
| Integration | Open |
|---|---|
 Autotask |
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