Inbay
White-label helpdesk and NOC services that extend an MSP’s support team.
About Inbay
Inbay, now represented through Uptime’s MSP services, provides outsourced helpdesk and network operations support for MSPs. Its helpdesk can cover business hours or 24/7, with remote and onsite options, proactive monitoring, patch management, ticket escalation, and PSA synchronization through a partner portal.
Key Features
- White-label helpdesk coverage for MSP clients
- Remote and onsite support options
- Proactive RMM monitoring and alert response
- Patch management and monthly service reports
- PSA ticket synchronization through the partner portal
Buyer Guide
MSP Capabilities
- Uptime provides channel-only outsourced services for MSPs, including white-label helpdesk, staff augmentation, NOC monitoring, project services and RMM services.
Onboarding and Support
- Uptime’s white-label helpdesk provides 24/7 client support, and its Network Operations Centre offers around-the-clock monitoring and management.
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