Infrassist
White-label helpdesk and infrastructure operations support for MSPs.
About Infrassist
Infrassist supplies remote helpdesk services that operate as an extension of an MSP’s team and use the MSP’s branding and support processes. Support is available through email, chat, and phone, using the MSP’s existing ticketing, PSA, RMM, and documentation tools.
Key Features
- White-label remote helpdesk under an MSP’s brand
- Email, chat, and phone support channels
- Use of the MSP’s PSA, RMM, ticketing, and documentation tools
- 24/7 helpdesk coverage
Buyer Guide
MSP Capabilities
- Infrassist provides remote, white-label helpdesk support for MSPs with L1, L2 and L3 staffing and phone, email and chat assistance.
Onboarding and Support
- The service offers 24/7 coverage across time zones and aligns support delivery to an MSP’s tools and SLAs.
Resources
Sources (1)
Last researched
What Operators Say
Also in NOC and Help Desk
The other listings in this category, A to Z.
