NinjaOne Remote

Remote access and support integrated with NinjaOne endpoint management.

About NinjaOne Remote

NinjaOne Remote lets technicians connect to and control managed Windows, macOS, Linux, Android, and iOS devices from the NinjaOne console. Sessions include live chat, file transfer, remote printing, and mobile support, while background mode supports troubleshooting without interrupting the end user.

Key Features

Connects technicians to managed endpoints from the NinjaOne console
Supports Windows, macOS, Linux, Android, and iOS devices
Includes live chat, file transfer, and remote printing during sessions
Offers background troubleshooting while users continue working
Provides mobile apps for launching and managing support sessions

Buyer Guide

MSP Capabilities

NinjaOne Remote adds encrypted sessions and role-based access to remote support, with live chat, file transfer, remote printing, multi-screen controls and background mode for maintenance.
Quick Connect can open a support session with an unmanaged or off-network device without installing the agent, and end users can also connect through the NinjaOne portal.

Supported Environments

The technician Remote player supports Windows, macOS and Linux; NinjaOne’s mobile app can launch and manage sessions from supported iOS, iPadOS and Android devices.

Onboarding and Support

Remote access can be limited by technician role or individual permission, and managed macOS endpoints may need Screen Recording and Accessibility permissions approved through an MDM profile.