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Zoho Assist

Remote support and unattended access for customer endpoints.

About Zoho Assist

Zoho Assist connects technicians to customer computers and mobile devices for attended support or unattended access. Sessions include file transfer, chat, voice or video communication and multi-monitor navigation. Technicians can schedule sessions and reboot remote computers while automatically reconnecting.

Key Features

  • Attended remote support and unattended access
  • File transfer during remote sessions
  • Live chat, voice and video communication
  • Multi-monitor navigation
  • Scheduled sessions and reboot/reconnect

Buyer Guide

Supported Environments

  • Technicians can initiate sessions from Windows, macOS, Linux, Android, iOS, or ChromeOS; customer endpoints also include desktop and mobile platforms subject to current version requirements.

Integrations

Products this tool integrates with.
IntegrationOpen
Zoho Desk

Pricing and Purchasing

  • Zoho Assist provides a 15-day free trial without requiring a credit card; plan features distinguish technician-based remote support from device-based unattended access.

Onboarding and Support

  • Paid Enterprise Support is available as an add-on for technical assistance, and Zoho Assist plan comparisons identify which service tiers include integrations and advanced reports.

Resources

Sources (3)

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