Service Agreements for SMB Consultants

A quick-start guide to managed services built around the service agreement. It argues that agreements define a business whether services are sold by the hour, in blocks of time or as a managed plan, and ties the agreement to the kind of clients you want. It includes sample contracts with commentary, with the text available to download, plus discussion of best practices for running the business.

It suits an MSP owner writing a first agreement or revising an old one, and a technician moving from break-fix to recurring work. It was first published in 2006 and is an early book on managed services, so some tooling references are dated.