The Absolutely Unbreakable Rules of IT Service Delivery
How to Manage Your IT Consulting Business to Maximize Customer Service, Profit, and Employee Culture
About the Book
A set of rules for running an IT service business, drawn from more than twenty years of owning service companies. The book aims to help an owner make money without burning out the team, keep high standards, nurture culture and build a brand. It gives a starting point and a process to follow, with a bonus chapter from a co-author. The same material is taught as a five-week course.
It suits an MSP owner who is formalizing how tickets, projects and client commitments are handled and wants a clear rule set to adopt or adapt. It is practical and opinionated, so owners who want a defined way to operate will get the most from it.
About the Author
| Author | Open |
|---|---|
 Karl W. PalachukAuthor of Managed Services in a Month and founder of the National Society of IT Service Providers. |
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