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Documentation Standards

What gets written down, where, and the review that keeps it true.

  • Decide what gets documented for every client, and where it lives.
  • Write documentation a new tech can follow without asking anyone.
  • Run a quarterly review that retires what is no longer true.
A man points at a highlighted line on a monitor while the woman beside him takes a call on her mobile.

What Every Client Needs Documented, and the Review That Keeps It True

It's 11pm, the on-call phone rings, and the ticket says 'printer down' for a client you've never touched.

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Every Article on Documentation Standards

A technician slides a laptop with a sticky note onto a shelf of devices in a bright MSP workshop.

Your Knowledge Base Is Probably a Graveyard

If your techs don't read the knowledge base and don't write in it, the fix isn't more content.

Read the Article

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