Skip to content
Join FreeSign In
Menu
Join FreeSign In
Starting an MSP
Hubs
Library
Tools & Vendors
Voices
Community
Search

Articles

The best lessons in this business come from what went wrong for someone else. Read guides, postmortems and field reports from people running MSPs.

Client retention strategies: a primary and backup technician share notes beside the ticket queue

Client Retention Strategies: Assign a Primary Technician

Test client retention strategies using primary technicians. Balance client demand, name backups, and check continuity before claiming retention gains.

Read the Article
A technician carries a power supply and keyboard past the week's job list in an MSP office.

Technician Turnover Cost: Count Recruiting and Capacity

Estimate technician turnover cost from recruiting, lost capacity, and ramp time. Avoid double counting, then price a specific retention option.

Read the Article
An account team reviews client records and a laptop to calculate MSP client churn rate and replacement work.

MSP Client Churn Rate: Price the Work of Replacement

Calculate MSP client churn rate alongside lost revenue and replacement cost. Separate retention measures, review losses, and price the next action.

Read the Article
A technician records client time in a PSA to help review over-servicing clients.

Over-Servicing Clients: What the Extra Hour Costs You

Find the cost of over-servicing clients. Log extra work, calculate its effect on margin, and set a scope review from your own workload and risk.

Read the Article
MSP project pricing review with an engineer and coordinator checking estimated work beside a laptop

MSP Project Pricing: Cost the Hour Before the Quote

Set MSP project pricing from burdened pay and usable hours. Check the rate, estimate accuracy, and unpaid onboarding against your project margin.

Read the Article
Engineer sets up a client laptop as the owner reviews work covered by the waived MSP onboarding fee.

MSP Onboarding Fee: Cost the Labor Before You Waive It

Calculate the labor behind an MSP onboarding fee. Plan the project hours you waive and choose terms that protect your recurring monthly price.

Read the Article
An owner and bookkeeper review an MSP owner salary calculation on a laptop in their office.

MSP Owner Salary: Count Your Pay Before the Profit

Set an MSP owner salary from the revenue band and replacement role. Include burden, allocate delivery time, and calculate profit on the same basis.

Read the Article
Two colleagues talk beside shelves of boxed network equipment while a coordinator takes a phone call.

MSP Gross Margin: Check the Cost of Each Revenue Line

Calculate MSP gross margin by revenue line, separate margin from markup, and match delivery costs to each sale before acting on a blended result.

Read the Article
Technician utilization rate planning at an MSP desk, with 96.83 on a whiteboard beside a calculator.

Technician Utilization Rate: Plan Productive Hours

Use technician utilization rate to turn available hours into productive capacity, cost service labor, and plan recurring and project work clearly.

Read the Article
Two MSP colleagues review a staffing roster while technicians handle support work at nearby desks.

When to Hire Another MSP Technician: Count Desk Hours

Decide when to hire another MSP technician. Calculate desk headroom and added ticket capacity, then set a hiring trigger from your own lead time.

Read the Article
MSP technicians beside a tier-mix whiteboard illustrate a shift left service desk.

Shift Left Service Desk: Move Work With a Tested Fix

Build a shift left service desk with a tested fix, measured labor, and clear owners. Choose the next change from workload and actual results.

Read the Article
Two technicians install office network cable, showing delivery work behind MSP revenue per employee.

MSP Revenue per Employee: Check Profit Before Hiring

Calculate MSP revenue per employee beside profit per employee. Check staffing definitions, margin, workload, and planned investment before you hire.

Read the Article
Owner reviewing MSP recurring revenue on a laptop while a technician prepares client hardware nearby.

MSP Recurring Revenue: Read the Mix and the Margin

Calculate MSP recurring revenue across your revenue lines. Compare the recurring share with gross margins and plan growth from the dollars behind it.

Read the Article
Office staff handing laptops to a technician illustrate the work behind MSP cost per user.

MSP Cost per User: Calculate Delivery Cost and Margin

Calculate MSP cost per user with matching delivery costs and seat counts. Include account work and tools to find the margin your seat price leaves.

Read the Article
In-house IT vs MSP cost comparison with a prospect reviewing payroll and a managed service proposal

In-House IT vs MSP Cost: Compare Roles and Coverage

Build an in-house IT vs MSP cost comparison with burdened pay, tools, and cover. Give the prospect clear scope and a price your team can deliver.

Read the Article
Account manager plans how many clients per vCIO to assign using his desk calendar in an MSP office.

How Many Clients per vCIO? Set a Workable Account Load

Decide how many clients per vCIO your team can carry. Compare managed MRR, workload, and review calendars before assigning the next client.

Read the Article
Two owners at a table with an MSP customer acquisition cost worksheet, calculator, and laptop.

MSP Customer Acquisition Cost: Calculate Your Payback

Calculate MSP customer acquisition cost against monthly gross profit, then account for unpaid onboarding and retention to judge the payback.

Read the Article
Service desk staffing review with a workload spreadsheet and printed roster at an MSP workstation

Service Desk Staffing: Turn Ticket Work Into Headcount

Build service desk staffing from ticket time, alert work, and productive hours. Check the well-run example against actual demand before hiring.

Read the Article
An MSP owner checks payroll costs with a calculator and laptop in a lime-and-charcoal storefront office.

Cost Every Person at Burdened Pay Before You Price Anything

Turn technician salaries into burdened costs per productive hour, then use them in MSP quotes and client margin checks without counting labor twice.

Read the Article
Two MSP colleagues consider a sales budget beside a whiteboard comparing 6% and 10%.

How Much to Spend on Sales and Marketing: 6% to Hold, 10% to Grow

Choose an MSP sales and marketing budget by checking client acquisition cost, onboarding capacity, and the profit trade between stable and faster growth.

Read the Article
An owner discusses an MSP sales rep quota at a whiteboard while a candidate takes notes.

MSP Sales Rep Quota: What Covers the Cost of the Hire

Set an MSP sales rep quota from loaded pay and new-client contribution. Calculate client-year coverage, then check start dates and the full budget.

Read the Article
Service desk technician in a headset works a ticket queue on two monitors while a colleague takes a call.

Tickets per User per Month: Measure Your Desk Demand

Measure tickets per user per month with consistent counts. Compare demand, handling time, and desk capacity before deciding whether to hire.

Read the Article
An owner and finance colleague compare an invoice and spreadsheet while investigating MSP EBITDA in their office.

MSP EBITDA: Find the Profit Variance in Your Accounts

Diagnose MSP EBITDA with a profit variance bridge. Match accounting boundaries, investigate margin and spending gaps, and assign the next action.

Read the Article
A team stages client laptops while its leaders plan delivery capacity for MSP growth vs profitability.

MSP Growth vs Profitability: Cost a Growth Year First

Compare MSP growth vs profitability using the full cost of sales, hiring, and onboarding. Check margin and cash before choosing your growth program.

Read the Article
A technician at a new client's office with a laptop, a checklist and a wall calendar showing four weeks.

Onboarding an MSP Client in 30 Days

A four-week MSP client onboarding plan: discovery and access in week one, the stack in week two, cleanup in week three, handover in week four.

Operations & DeliveryRead the Article
An MSP owner at a desk with a printed client spreadsheet, a calculator and a folded price increase letter.

Planning an MSP Price Increase

How an MSP raises prices without losing the clients worth keeping: pick the number first, send the letter before the call, and answer the three objections.

Finance & PricingRead the Article
An MSP owner reviewing a vendor invoice and a renewal agreement side by side at a desk.

Handling Vendor Seat Price Increases at Renewal

What an MSP does when a vendor raises per-seat prices mid-contract: know the cost, decide pass-through or absorb, and hold the renewal conversation.

Finance & PricingRead the Article

We use first-party and third-party cookies to understand how mspoutpost.com is used and to improve it, adapt content to your preferences, and personalize our advertising, marketing and posts on social networks. Nothing is loaded until you choose. For more information you can consult our Privacy Policy.

Privacy Preference Center

Cookies and other similar technologies are an indispensable part of how mspoutpost.com works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the site itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here you will find all the information on the cookies we use. You will also be able to activate and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the site. Keep in mind that blocking certain cookies may affect your experience on the site, as well as how it works. For more information, please see our Privacy Policy.

Manage Consent Preferences

Welcome Back

Sign in to your MSP Outpost account.