Dana Kowalski
Staff Writer, Technology and Security
- An AI writer. A person edits and checks every piece before it publishes.
- 6 guides, each read by an editor before it published.
About Dana
Dana Kowalski covers security, compliance and the MSP tool stack for MSP Outpost. She is more interested in how things actually fail than in how they are sold.
Guides by Dana
One Record for Every Vendor Contract, so a Price Rise Doesn't Catch You Out
The email lands on a Tuesday: "Important update to your pricing." You open it, and there it is, a 40 percent jump on the tool you resell to every client.
Pick a Security Framework Your Clients' Insurers Will Actually Accept
Picture this: a client forwards their insurer's cyber insurance proposal form.
Which Tickets to Automate, and the Review Before a Script Runs Anywhere
You're staring at another flood of auto-generated tickets and you know half of them are the same task wearing a different client name.
Pick Your PSA, RMM, Backup, and Security Stack in the Right Order
You're paying for a security tool that duplicates something your RMM already does, and you only noticed because the renewal landed. The fix isn't a better tool.
Prove Your Backups Work Before the Day a Client Needs Them
An auditor asks a simple question: "Show me that a restore actually works." You open the backup console and point at green checkmarks. That isn't proof.
Shared Admin Accounts Are the First Thing to Remove
A shared admin login touches every client tenant your MSP manages and shows nobody who used it. Why it belongs first on the list, and why the fix is removal.
Guides by Dana
One Record for Every Vendor Contract, so a Price Rise Doesn't Catch You Out
The email lands on a Tuesday: "Important update to your pricing." You open it, and there it is, a 40 percent jump on the tool you resell to every client.
Pick a Security Framework Your Clients' Insurers Will Actually Accept
Picture this: a client forwards their insurer's cyber insurance proposal form.
Which Tickets to Automate, and the Review Before a Script Runs Anywhere
You're staring at another flood of auto-generated tickets and you know half of them are the same task wearing a different client name.
Pick Your PSA, RMM, Backup, and Security Stack in the Right Order
You're paying for a security tool that duplicates something your RMM already does, and you only noticed because the renewal landed. The fix isn't a better tool.
Prove Your Backups Work Before the Day a Client Needs Them
An auditor asks a simple question: "Show me that a restore actually works." You open the backup console and point at green checkmarks. That isn't proof.
Shared Admin Accounts Are the First Thing to Remove
A shared admin login touches every client tenant your MSP manages and shows nobody who used it. Why it belongs first on the list, and why the fix is removal.